My 2014 convertible is a sticky mess, never parked in the hot sun, always garaged, cleaned with Jaguar product, but I live in subtropical Brisbane Australia. Jag made a big deal of replacing some bits under warranty, like they were doing me a favour after I pointed out that they had recalled the 2014 XJ for warranty replacement, but no other models, and selective replacement seems shabby.. and now other components are failing, effectively anything made of black plastic, surrounds, surfaces, switches, grab handle etc etc. the lasting impression from passengers is the sticky crappy surfaces, not what I was hoping for...
To be fair it was the composition of the plastic used in the components and possibly Jaguar could not have foreseen this, and it impacted other brands as well, and other products (my canon binoculars are gross) and there’s a long explanation here: Why do some plastics become sticky after a while? - Quora
. But Jaguar’s inconsistent response is disappointing. Mistakes happen, it’s what a person does about it that matters, and I understand they have ongoing financial issues but pi**ing off existing customers won’t help.
The Aus price for the car was around $200,000 so it seems not unreasonable to expect better, and as this was a long term purchase I want certainty that, with appropriate care, the switches will last and not continue to degrade, which is a risk I see with home remedies. My daughter’s 10 year old Hyundai has never seen a garage and it’s just fine.
So somewhere in my near future is another fight with Jaguar, if it escalates I’ll hunt up other dissatisfied owners, the switchgear is clearly not fit for purpose under Australian consumer law.